Dictionary

This Glossary is provided to help guests understand more about the rental of inns, resorts and vacation rentals. It is not comprehensive but serves as a primer for terms guests may encounter in renting specialty lodging. Not all terms apply to all properties or managers.

Networker

Refers to employs or subcontractors of Sunspot Network Members such as housekeepers, maintenance personnel, office staff and so forth.
See also: manager, network member, operator, property manager Origin: Istay

Order (Booking)

When a guest makes a booking online it is referred to as an Order until such time as a staff member accepts and confirms it. The software uses this word as a Booking Status.
See also: Abandoned, Aborted, Blocked, Cancelled, Confirmed, Hold, Incomplete, In Error, Out of Service, Quoted, Unblocked Origin: Vacation Rental Association

Out of Service (Booking)

When a property is not available for rental it is Out of Service. Often this happens when a property requires maintenance. Our software uses this word as Booking Status
See also: Abandoned, Aborted, Blocked, Cancelled, Confirmed, Order, Hold, Incomplete, In Error, Quoted, Unblocked Origin: Vacation Rental Association

Province

See State
See also: Country, Destination, Location Origin: Redstone Systems

Quote (Booking)

Prior to receiving a guest's approval for purchase, a booking can be completed as a Quote to display all related detailed. This is NOT a commitment to sell the dates. Our software used this word as a Booking Status
See also: Abandoned, Aborted, Blocked, Cancelled, Confirmed, Order, Hold, Incomplete, In Error, Out of Service, Unblocked Origin: Istay

Rustication

Vacation in a rustic, rural or remote Inn, Lodge or Resort
Origin: William May Link: Rustications.com

State or Province

A State or Province is a sub-area of a Country. For our purposes Countries hold States. States hold destinations, Destinations hold Locations and Locations hold Properties, Resorts or Venues.
See also: Province, Country, Destination, Location Origin: Redstone Systems

SunPartners

A company which owns and offers vacation rental home ownership on a fractional basis. Segments of homes, usually 2 months in length are sold to owners who share ownership in one of several legal arrangements.
See also: Fractionals Origin: Istay

Sunspots Network

A group of independent real estate agents and lodging managers who utilize the Sunspots central office for a variety of services that support the offering and delivery of quality vacation rentals. Members subscribe to the best practices of the lodging industry and are contractually obligated to provide a consistent quality guest and owner experience.
Origin: Vortex

Sunspots Vacation Rentals Network

Network of Vacation Rental Management Companies, each independently owned and operated operated by trained and certified managers in various geographic areas.
See also: Sunspots Network Origin: Vortex Link: SunspotVacationRentals.com

Sunspotters

A program where guests who frequently rent from membes of the Sunspot Vacation Rentals Network and are given special privileges for their loyalty. Also referred to as a "Frequent Stayer" club. There is no charge for joining Sunspotters
Origin: Sunspot Vacation Rentals

Termination

The basis on which a party to a contract - written or verbal - may terminate the contract.
Origin: Vacation Rental Association

Unit

May refer to a room, suite or living area (such as a condo, cabin or home) which is offered to Guests for lodging use and rent. The unit includes all amenities described and associated with the unit including the grounds upon which it rests.
Origin: Vacation Rental Association

Wholesaler Lodging

A lodging operator who sells occupancy through other parties called retailers
See also: Retailers Origin: Redstone Systems

Your Share

Rental program from Sunspot Vacation Rentals that provides advertising and bookings services to owners of timeshares who have dates available to rent.
Origin: May, William

24-Hour Assistance Services

These services offer on-the-spot and immediate assistance for unexpected problems that can arise during your trip. The hotline operates 24/7 for help anytime, any place while traveling.
Origin: CSA Travel Protection

Absentee Vacation Rental Manager

Company posing as vacation rental managers who does not actually reside in the geographic area. Actually only a booking agent, who sub contracts to freelance housekeepers. Being absent imposes unnecessary risk on property owners and guests.
See also: Property Manager, Vacation Rental Manager Origin: Vacation Rental Association

Advance Lodging Reservation

A Booking for a set period of time in the future such as renting a lodging property for a week or weekend. Advance Lodging Reservations require the owner or manager to keep the property available for the guest's exclusive use on the dates booked. In return, Advance Lodging Reservations are only cancelable in accordance with the owner or manager's terms and conditions.
Origin: Vacation Rental Association

Advance Payment

Payment by the renter to the owner equaling a portion of the total rental amount. The advance payment is applied to the total rent cost.
Origin: Vacation Rental Association

After Hours

Managers and Owners provide service during long hours, but most are not open 24 hours a day. Calls, assistance and other services provided outside of normal business hours are referred to as after hours.
Origin: Vacation Rental Association

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